I started in IT in 1975 as an operator on a mainframe, then progressed (if progress is the word...) from mainframe operations, through communications, to global communications co-ordination, and onwards to PC support, trainer, project manager, problem management and IT management. There is, I reckon, very little that would surprise me when encountering the problems reported by users of all levels. This, then, is the first in a series of the various issues I have dealt with or come across. They're all true: For example, going all the way back to when PCs were in their infancy, the company for which I was working decided to invest in a word processing system built by Wang (no sniggering at the back...). The desktop machines weren't actually PCs at first, more what was known as "intelligent terminals" which were linked to a mini-mainframe (the one in the picture below is very similar to what we were using - stylish, eh?), and the company then sent me on a "Train ...
If you're looking for some real world advice or experiences